Custom Fit. Expert Consultants.
Yes, that's right - our expert consultants tailor Vertical for you.
HERE'S HOW IT WORKS
Automated & Seamless Migration
Transfer your historical data using our dozens of pre-built data connections for Quickbooks, Freshbooks, ADP, Paychex, and many more
We Do It All
We complete the setup from start to finish, including creating custom reports and workflows
We Train You
Our experts train you and your team members, free of charge. Yes, we said free of charge!
Customer Support Is Standard
Access your customer support specialists along the way - we’re here to help
FREQUENTLY ASKED QUESTIONS
Basics
How long will it take to launch my company?
All of our implementations are custom-built and typically last 5-7 days.
Will I have access to my company's historical data?
Yes. We will migrate your historical data for you, free of charge.
Can I really cancel at any time?
Yes. We put our money where our mouth is. Cancel at any time - no fine print.
Is there a limit to the number of users?
Absolutely not. Vertical scales as your business grows.
Does Vertical ERP connect to my Point-of-Sale system (POS) and other tools?
Yes. Vertical integrates with your bank, POS and more!
Consulting / Support
What happens during the consulting session?
We learn about your business so that we can tailor Vertical to your unique needs, all free of chage.
Do you offer customer / technical support?
Yes. All Vertical ERP customers have dedicated support hours available each month.
Where is your customer support located?
Our contact centers are based in the United States.
Do you offer a wiki or reference material?
Yes. You can access all of our instructional videos using the link provided to you at sign-up.
Security
Is my company's information secure?
Yes. Your data will be stored on a dedicated server that is safe and secure. We use computing environments that are continuously audited, with certifications from accreditation bodies across geographies and verticals, including SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70), SOC 2, SOC 3, ISO 9001 / ISO 27001, FedRAMP, DoD SRG, and PCI DSS Level 1.
Do you use or share company, employee or customer data for marketing partners?
No. We do not share any of your company, employee, or customer information whatsoever for marketing, analytics, or similar purposes.
Do you back up my company's data?
Yes. We have redundancy built into our systems infrastructure. Your information is backed up daily and can be accessed in the highly unlikely event of an outage.
